FAQ
1. Where does Norvello Lifestyle ship?
Norvello Lifestyle currently ships orders to customers in the United Kingdom (UK).
2. Is shipping free?
Yes. We currently offer Free Standard Shipping for orders shipped within the United Kingdom.
3. How long does delivery take?
Our estimated Standard Shipping time is 4–7 business days, Monday through Friday.
This includes:
- 1–2 business days for order handling
- 3–5 business days for transit
Delivery times are estimates and may occasionally vary due to carrier delays or circumstances outside our control.
4. What is the order cut-off time?
Our daily order cut-off time is 3:00 PM (GMT-07:00).
Orders placed after the cut-off time may be processed on the next business day.
5. Can I return an item?
Yes. We accept returns for both defective and non-defective products.
Returned products must be new and unused, and the return request must be made within 30 days of delivery.
6. How do I return an item?
Returns are accepted by mail.
For an approved return, you can download and print the return label provided by us. The return label is provided free of charge, and there is no restocking fee.
Please contact our customer support team before sending your return so we can provide the appropriate instructions.
7. Where should I send my return?
Approved returns should be sent to:
Norvello Lifestyle
1603 Capitol Ave 413 E172
Cheyenne, WY 82001
United States
Please contact us before sending a return because specific return instructions may apply.
8. Do you accept exchanges?
Yes. We accept exchanges for eligible products.
Exchange requests must meet our return requirements, including the 30-day return window and new and unused product condition.
9. How long does a refund take?
Once your returned product has been received and the return has been processed, we will issue the refund to your original payment method.
Our refund processing time is up to 7 days after the return has been processed. Your payment provider may require additional time for the funds to appear in your account.
10. Can I cancel my order?
Yes. You can request an order cancellation within 1 hour of placing your order.
After one hour, the order may have entered processing and cancellation may no longer be possible.
11. What if I receive a defective product?
If you receive a defective product, please contact us as soon as possible.
We accept returns for defective products and will provide the appropriate return instructions.
12. What payment methods do you accept?
Payment methods available for your order will be displayed at checkout.
Available options may vary depending on your location, device, order, and payment provider.
13. What currency are prices shown in?
For orders shipped to the United Kingdom, prices and applicable shipping charges are displayed in GBP where applicable.
The final amount payable will be shown at checkout before you complete your purchase.
Contact Us:
Business Address:
1603 Capitol Ave 413 e172, Cheyenne, WY 82001, USA
Email: info@norvellolifestyle.uk
Phone: +1 888 430 80 51
Business Hours:
Monday – Friday | 09:00 AM – 05:00 PM (GMT-07:00)