One-Piece Collar Portofino Polo

Shipping Area

Norvello Lifestyle currently ships orders to customers in the United Kingdom. This Return & Refund Policy applies to orders shipped within the United Kingdom.

We want every customer to feel comfortable when shopping with us. If something does not work out, our return and exchange process is designed to be clear and straightforward.

Returns

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must be new and unused, and the return request must be made within 30 days of delivery.

If you would like to return an item, please contact our customer support team before sending it back. We will provide the necessary return instructions.

Return Window

You have 30 days from the date your order is delivered to request a return.

Returns requested after the 30-day period may not be accepted.

Return Method

Returns are accepted by mail.

For an approved return, you can download and print the return label provided by us. The return label is provided free of charge, and there is no restocking fee.

Restocking Fee: No cost

Product Condition

Returned products must be new and unused.

Please make sure the item is returned in a condition that allows us to process the return properly. Products that do not meet the return requirements may not be eligible for a refund or exchange.

Return Address

Approved returns should be sent to:

Norvello Lifestyle
1603 Capitol Ave 413 E172
Cheyenne, WY 82001
United States

Please do not send a return to this address before contacting our customer support team, as you may need specific return instructions or a return label.

Refunds

Once we receive your returned product and complete the return review, we will process your refund to the original payment method.

Our refund processing time is up to 7 days after the return has been processed.

After we issue the refund, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

We accept exchanges for eligible products.

Exchange requests must meet the same requirements as returns, including the 30-day return window and the requirement that the product is new and unused.

Please contact us before sending an item for exchange so we can guide you through the process.

Defective Products

If your order arrives with a defect, please contact us as soon as possible.

We accept returns for defective products and will provide the appropriate return instructions after reviewing your request.

Non-Defective Products

We also accept returns for products that are not defective, provided they meet the requirements of this policy.

The product must be new and unused, and the return must be requested within 30 days of delivery.

Order Cancellation

You can request to cancel an order within 1 hour of placing the order.

After this 1-hour period, your order may have entered processing and cancellation may no longer be possible.

If you need to cancel your order, please contact us as soon as possible.