Kaia Roll Neck | Cream | Fine Knit

Shipping Area

Norvello Lifestyle currently ships orders to customers in the United Kingdom (UK).

We aim to make delivery simple and predictable by providing clear handling and transit time information before you place your order.

Standard Shipping

We currently offer Free Standard Shipping on orders shipped within the United Kingdom.

Shipping Cost: Free
Currency: GBP (£)

Estimated Delivery Time

Our standard delivery timeframe is:

• Handling Time: 1–2 business days
• Transit Time: 3–5 business days
• Estimated Total Shipping Time: 4–7 business days

Handling and transit times are calculated based on Monday through Friday business days.

Please note that the estimated delivery time begins after your order has been processed and dispatched.

Order Cut-Off Time

Our daily order cut-off time is:

3:00 PM (GMT-07:00)

Orders received before the daily cut-off time will be processed according to our standard handling timeframe.

Orders placed after the cut-off time may be processed on the next business day.

Handling & Processing

Orders are generally processed within 1–2 business days, Monday through Friday.

Once your order has been processed and shipped, it will enter the carrier's transit period.

You will receive available shipping or tracking information when your order is dispatched.

Shipping Carrier

Shipping carriers may vary depending on the delivery destination and service availability.

For orders shipped within the United Kingdom, the carrier used for your order will be selected based on the delivery address and available shipping service.

Where tracking is available, tracking information will be provided after dispatch.

Delivery Time

The estimated total shipping time for Standard Shipping is 4–7 business days, including handling and transit time.

Delivery estimates are provided as a guide and may occasionally vary due to circumstances outside our control, such as carrier delays, severe weather, service interruptions, or other unforeseen delivery issues.

Shipping Address

Please make sure your shipping address is complete and accurate when placing your order.

If you notice an error in your shipping information, contact our customer support team as soon as possible. We will do our best to assist, but changes may not be possible once an order has entered processing or has been dispatched.

Delivery Issues

If your order appears to be delayed or you have an issue with delivery, please contact our customer support team.

We will review the available order and shipping information and assist you with the next steps.

Need Help With Shipping?

If you have questions about shipping, delivery times, or your order, our customer support team is available during regular business hours.

Shipping Area

Norvello Lifestyle currently ships orders to customers in the United Kingdom. This Return & Refund Policy applies to orders shipped within the United Kingdom.

We want every customer to feel comfortable when shopping with us. If something does not work out, our return and exchange process is designed to be clear and straightforward.

Returns

We accept returns for both defective and non-defective products.

To be eligible for a return, the product must be new and unused, and the return request must be made within 30 days of delivery.

If you would like to return an item, please contact our customer support team before sending it back. We will provide the necessary return instructions.

Return Window

You have 30 days from the date your order is delivered to request a return.

Returns requested after the 30-day period may not be accepted.

Return Method

Returns are accepted by mail.

For an approved return, you can download and print the return label provided by us. The return label is provided free of charge, and there is no restocking fee.

Restocking Fee: No cost

Product Condition

Returned products must be new and unused.

Please make sure the item is returned in a condition that allows us to process the return properly. Products that do not meet the return requirements may not be eligible for a refund or exchange.

Return Address

Approved returns should be sent to:

Norvello Lifestyle
1603 Capitol Ave 413 E172
Cheyenne, WY 82001
United States

Please do not send a return to this address before contacting our customer support team, as you may need specific return instructions or a return label.

Refunds

Once we receive your returned product and complete the return review, we will process your refund to the original payment method.

Our refund processing time is up to 7 days after the return has been processed.

After we issue the refund, the time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Exchanges

We accept exchanges for eligible products.

Exchange requests must meet the same requirements as returns, including the 30-day return window and the requirement that the product is new and unused.

Please contact us before sending an item for exchange so we can guide you through the process.

Defective Products

If your order arrives with a defect, please contact us as soon as possible.

We accept returns for defective products and will provide the appropriate return instructions after reviewing your request.

Non-Defective Products

We also accept returns for products that are not defective, provided they meet the requirements of this policy.

The product must be new and unused, and the return must be requested within 30 days of delivery.

Order Cancellation

You can request to cancel an order within 1 hour of placing the order.

After this 1-hour period, your order may have entered processing and cancellation may no longer be possible.

If you need to cancel your order, please contact us as soon as possible.

All our garments are made to standard sizing. For a more relaxed fit, we strongly recommend sizing up by one. For some products, precise sizing information is available directly below the product price when you click "Size chart".

We strongly recommend that you hand-wash all our products. If you use a washing machine, please select the hand-wash cycle to avoid shrinkage and damage to our premium fabrics.

Air dry only.